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License Startup Error 3ds Max 2022
У меня раньше работал 3ds max 2022 послу установка 3ds max 2020 проблема стало с лицензия 3ds max 2022 что мне делать ответе пожалуйста заранее спасибо !!
На сайте c 05.06.2013
Сообщений: 14
Краснодар
мне помогла установка по новой кряка
На сайте c 17.03.2017
Сообщений: 131
Москва
Проверить службы Autodesk Desktop Licensing Service и Autodesk (Lmtools).
На сайте c 15.06.2008
Сообщений: 231
Донецк
Nightt:
слив моделей
Пожизненный бан
У этих версий разные версии системы лицензирования (соответственно, и взлома). Советую применить от последней версии (2022), если вы работаете с несколькими продуктами Autodesk.
Репутация: 0
На сайте c 04.02.2019
Сообщений: 1
Цитата kirillihtiandr:
мне помогла установка по новой кряка
а можно как-то переустановить лицензию без удаления макса, чтобы все настройки рабочей области и т.д. сохранились? У меня такая же проблема
На сайте c 21.08.2013
Сообщений: 3134
Не резиновая
Цитата dimka.shynka.2000@yandex.ru:
Цитата kirillihtiandr:
мне помогла установка по новой кряка
а можно как-то переустановить лицензию без удаления макса, чтобы все настройки рабочей области и т.д. сохранились? У меня такая же проблема
Ответил в личку.
Репутация: 0
На сайте c 10.01.2019
Сообщений: 1
Цитата Bestviz:
Цитата dimka.shynka.2000@yandex.ru:
Цитата kirillihtiandr:
мне помогла установка по новой кряка
а можно как-то переустановить лицензию без удаления макса, чтобы все настройки рабочей области и т.д. сохранились? У меня такая же проблема
Ответил в личку.
можно и мне решение?
На сайте c 19.04.2008
Сообщений: 9
Цитата Nimfa_3D:
Цитата Bestviz:
Цитата dimka.shynka.2000@yandex.ru:
Цитата kirillihtiandr:
мне помогла установка по новой кряка
а можно как-то переустановить лицензию без удаления макса, чтобы все настройки рабочей области и т.д. сохранились? У меня такая же проблема
Ответил в личку.
можно и мне решение?
помогите и мне пожалуйста, поставил 2022.3 и лицензия слетела. можно как-то обойтись без переустановки макса?
Цитата Bestviz:
Цитата dimka.shynka.2000@yandex.ru:
Цитата kirillihtiandr:
мне помогла установка по новой кряка
а можно как-то переустановить лицензию без удаления макса, чтобы все настройки рабочей области и т.д. сохранились? У меня такая же проблема
Ответил в личку.
На сайте c 23.07.2014
Сообщений: 4
Цитата Bestviz:
Цитата dimka.shynka.2000@yandex.ru:
Цитата kirillihtiandr:
мне помогла установка по новой кряка
а можно как-то переустановить лицензию без удаления макса, чтобы все настройки рабочей области и т.д. сохранились? У меня такая же проблема
Ответил в личку.
На сайте c 21.08.2013
Сообщений: 3134
Не резиновая
Пишем в личку версию макса. Версию можно узнать правой кнопкой на файле 3dsmax.exe в папке C:\Program Files\Autodesk\3ds Max 20хх
На сайте c 01.11.2012
Сообщений: 49
У меня раньше работал 3ds max 2022 послу установка 3ds max 2023 проблема стало с лицензия 3ds max 2022 что мне делать заранее спасибо
двойной щелчок по иконке макса, вылезет вот это
потом это и макс закроют всё
помогите кто может 2 часа уже разни способи пробою результат НОЛ
Autodesk There Is A Problem With The Software License
Autodesk is a leading software company that offers a wide range of products for various industries. However, there is a common problem that many users face when it comes to the software license. It can be frustrating to encounter issues with the license and not be able to access the full capabilities of the software.
Understanding the background of this issue is essential in finding a solution. Over the years, Autodesk has implemented strict licensing policies to prevent piracy and unauthorized distribution of their software. While this is understandable from a security standpoint, it has led to challenges for legitimate users who may face issues such as license activation problems or inability to transfer licenses between devices. As a professional relying on Autodesk software, it’s crucial to know how to navigate these licensing hurdles to ensure uninterrupted workflow and productivity.
If you encounter the error message «Autodesk There Is a Problem With the Software License,» here’s how to resolve it:
- Check your internet connection to ensure it’s stable.
- Restart your computer and then relaunch the Autodesk software.
- Verify that the date and time on your computer are accurate.
- If the issue persists, try resetting the license information by deleting the product information file.
- For further assistance, contact Autodesk support for troubleshooting steps specific to your situation.
Understanding the Issue with Autodesk Software Licenses
Autodesk is a leading software provider in the field of design and engineering. However, users sometimes encounter issues with their software licenses, which can be frustrating and hinder workflow. In this article, we will explore the different aspects of the problem with Autodesk software licenses and provide insights on how to resolve them.
1. Common Licensing Issues
When it comes to Autodesk software licenses, there are several issues that users commonly face. First, activation and registration problems can occur during the initial installation of the software, leading to errors and difficulties in activating the license. Additionally, users may encounter license errors when trying to launch the software or while using specific features.
Another common licensing issue is related to license borrowing. Autodesk allows users to borrow a license for a certain period of time, which is especially useful for individuals working remotely or without a constant internet connection. However, users may experience problems when attempting to borrow a license or encounter issues with the borrowed license expiring unexpectedly.
Furthermore, software updates can sometimes lead to licensing problems. After updating the software, users may find that their license is no longer recognized, resulting in limited functionality or complete program inaccessibility.
In order to address these issues, it is important to understand the underlying causes and follow the appropriate troubleshooting steps.
2. Causes of Licensing Problems
Various factors can contribute to licensing problems in Autodesk software. One common cause is an improper installation or configuration of the licensing components. This can occur if the installation process is interrupted, the licensing files are missing or corrupt, or if there are conflicts with other software or system settings.
Network connectivity issues can also lead to licensing problems, particularly when a network licensing option is utilized. If the software is unable to communicate with the license server, users may experience licensing errors or inability to access the software.
Changes in hardware or software environment can also impact licensing. For example, if a user upgrades their operating system or replaces a hardware component, the license may no longer be recognized or may require reactivation. In such cases, it is important to update the licensing settings accordingly.
Lastly, license conflicts can occur when multiple Autodesk software applications are installed on the same system. These conflicts can arise due to incompatible license types or conflicts in the license configurations.
3. Troubleshooting Licensing Issues
When encountering licensing problems with Autodesk software, there are several troubleshooting steps that can be followed to resolve the issue. Here are a few recommendations:
- Ensure that the system meets the minimum requirements for Autodesk software installation.
- Verify that the software has been installed correctly, including all necessary components and updates.
- Check the internet connection and network settings to ensure proper communication with the license server.
- Review the licensing options and settings within the software, ensuring that the license type matches the installed version.
- If borrowing a license, verify the borrowing period and renew as needed.
If the issue persists, it is recommended to contact Autodesk support for further assistance, providing as much detail as possible about the problem and any error messages received.
4. Alternative Solutions
In some cases, users may explore alternative solutions to address licensing problems. Here are a few potential options:
- Reinstall the software, ensuring a clean installation without any interruptions.
- Reset the licensing settings by removing all license-related files and registry entries.
- Try using a different license type or borrowing a license from a different source, if applicable.
- Consider using a license management tool or service to streamline the licensing process and avoid potential conflicts.
It’s important to note that alternative solutions should be explored with caution and may vary depending on the specific licensing issue and software version.
The Impact of Autodesk Licensing Problems on Users
Autodesk software licenses play a critical role in the workflow of professionals in industries such as architecture, engineering, and design. When licensing issues arise, it can have significant impacts on productivity, project timelines, and overall work efficiency.
Users experiencing licensing problems may face delays in accessing the software, resulting in a loss of valuable time and potential revenue. In addition, limited functionality or software inaccessibility can hinder the completion of projects and collaboration with team members.
Furthermore, troubleshooting licensing issues can be a complex and time-consuming process, requiring technical knowledge and potentially disrupting daily work routines. This can lead to frustration and added stress for professionals who rely on Autodesk software for their day-to-day tasks.
It is crucial for Autodesk to address and resolve licensing problems promptly, providing efficient support and continuous improvements to the licensing system. By doing so, they can ensure a seamless user experience and enable professionals to make the most of their software tools.
Autodesk There Is a Problem With the Software License
In professional settings, Autodesk software is widely used for architecture, engineering, and construction projects. However, encountering issues with the software license can be frustrating and disruptive to workflows. There are several common reasons why such problems may arise.
Possible Causes of Software License Problems
1. Expiration: Software licenses have an expiration date, and if not renewed, the software will no longer function correctly. It is crucial to keep track of license renewals to avoid interruptions in project work.
2. Incorrect Activation: Incorrectly inputting the license activation code can result in licensing issues. Double-checking the activation process and ensuring accurate information entry is essential.
3. License Violations: Unauthorized use or sharing of software licenses can result in license violations. Avoiding the use of pirated or borrowed licenses is crucial to maintaining compliance and avoiding legal consequences.
Resolving Software License Issues
When encountering problems with Autodesk software licenses, consider the following solutions:
- Contact Support: Reach out to Autodesk support for assistance in troubleshooting license-related issues and receiving guidance on resolving the problem.
- Renew or Obtain New License: If the license has expired, renew it promptly. If a new license is necessary, consider acquiring one through authorized channels.
- Check Activation Process: Review the license activation process carefully, ensuring the correct input of activation codes and following the instructions accurately.
- Train Employees: Educate employees on the importance of software license compliance and
Key Takeaways
- The «Autodesk There Is a Problem With the Software License» error indicates a licensing issue with Autodesk software.
- This error can occur due to various reasons, such as an expired license, communication problems with the licensing server, or incorrect licensing information.
- To resolve this issue, try restarting the software, updating the licensing information, or reinstalling Autodesk software.
- If the problem persists, contact Autodesk support for further assistance.
- Regularly checking for software updates and renewing licenses can help prevent this error from occurring in the future.
Frequently Asked Questions
Here are some common questions and answers regarding Autodesk software license issues.
1. How can I resolve the «Autodesk There Is a Problem With the Software License» error?
If you encounter the «Autodesk There Is a Problem With the Software License» error, there are a few steps you can take to resolve it. First, make sure you have a stable internet connection. This error often occurs when the software is unable to connect to the licensing server. Restarting your computer may also help resolve the issue. If the problem persists, try repairing the software installation through the Autodesk Application Manager. If none of these solutions work, contact Autodesk support for further assistance.
2. Why am I receiving the «Autodesk There Is a Problem With the Software License» error?
The «Autodesk There Is a Problem With the Software License» error can occur due to various reasons. One common cause is an unstable internet connection, which prevents the software from communicating with the licensing server. Another reason may be an issue with the licensing file or activation code. It’s also possible that your subscription has expired or there is a communication problem between the licensing components and the software. By following the steps in the previous question, you can troubleshoot and resolve the error.
3. Can I use my Autodesk software without a valid license?
No, using Autodesk software without a valid license is a violation of the software’s terms and conditions. When you install Autodesk software, you are required to activate it with a valid license. Without a license, the software will not function properly, and you may encounter errors like the «Autodesk There Is a Problem With the Software License» error. It’s important to ensure that you have a valid license and keep it up to date to avoid any legal or technical issues.
4. How can I renew my Autodesk software license?
To renew your Autodesk software license, you can follow these steps:
1. Log in to your Autodesk Account using your credentials.
2. Navigate to the «Manage Products & Downloads» section.
3. Locate the software you wish to renew and check its expiration date.
4. Click on the «Renew» button and follow the prompts to complete the renewal process.
If you have any issues or questions during the renewal process, you can contact Autodesk support for assistance.
5. Can I transfer my Autodesk software license to another computer?
Yes, it is possible to transfer your Autodesk software license from one computer to another. Autodesk provides a license transfer utility that allows you to deactivate the software on one computer and activate it on another. However, there are some limitations and restrictions on license transfers. For specific instructions and guidelines on transferring your license, you can refer to Autodesk’s documentation or contact their support team for assistance.
In summary, it is clear that there is a problem with the software license from Autodesk. This issue can arise due to various reasons, such as expired licenses, incorrect installation, or unauthorized usage. It is important for users to address this matter promptly to ensure that they can continue using their Autodesk software legally and without interruption.
If you encounter a problem with the software license, the first step is to check the licensing details and confirm that it is valid and up to date. If necessary, reach out to Autodesk customer support for assistance in resolving the issue. They will be able to guide you through the necessary steps, such as renewing the license or troubleshooting any technical problems that may be causing the license error.
USB HARDLOCK KEY
There are a range of problems that may arise related to the user’s key (also sometimes referred to as the USB key, hardware lock, hardlock, or dongle) that secures Itasca software. The steps below, which move from least to most severe, are actions the end-user can take prior to contacting Itasca for technical support in the event that there is a key-related problem at program startup. For complete information about troubleshooting the Thales USB key, please download Thales End User Troubleshooting Guide and visit their website.
STANDARD (DESKTOP) LICENSE
1) Cycle the key through the other USB ports.
Often, a key problem can come from a conflict or corruption in the settings that match up the key, the key driver, and the specific USB port in use (all three components are in play to make any USB device work). This situation most commonly occurs when the key provided for use with the Itasca software gets plugged in before the software is installed, causing Windows to automatically assign an incorrect driver to that port/key pair.
To perform this step, remove the key and put it into a different USB port. If the step works, popup notifications like the ones below will appear in the lower right corner of the screen (the exact pop-ups and text will vary depending on the Windows operating system in use).
If this occurs, try the software again. At this juncture, it should work. Also, the key should be able to be put back in the original USB port and work correctly. If this doesn’t happen on the first new USB port you try, continue working through all the available USB ports on a machine before moving on to the next step.
2) Download and install the latest drivers for the key from the Thales website.
It is recommended that the security key be removed before running the driver installation.
This step is quite safe; the SafeNet installation will not overwrite a newer driver with an older one. Updating to a newer driver through a clean installation can clear up the problems stemming from cases of conflict, corruption, or other issues related to the presence of earlier Sentinel USB key drivers.
3) Download and run the the «SSD CleanUp» utility from Thales and retry installation.
The «SSD Cleanup» utility is provided on the same page of the Thales website as the latest driver download. Note there are two versions available, one for 32-bit and one for 64-0bit Windows. The user must select the appropriate version. These are listed last on the «Windows Drivers & Utilities» table.
This utility removes all traces of the current and any past Sentinel key driver installations. To use, we recommend the following steps:
- Uninstall the Itasca software.
- Remove the USB key from the computer.
- Run SSD Cleanup.
- Reboot the computer.
- Run the downloaded driver installation from Step 2 above.
- Re-install the Itasca software.
- Plug in the USB key.
- Run the software.
During this sequence, be sure to follow any instructions to reboot the computer as they appear.
What Next?
If none of the steps described on this page resolves the problem, please contact Itasca.
It will be helpful to provide a screenshot of the key error message you receive when starting the code, if possible. Be sure to provide the name and version of the Itasca software you are running, the operating system you are using, and the exact text of the error(s) or warning(s) that occur on startup.
NETWORK LICENSE
Set-up License
ON THE SERVER
- Unplug all USB keys from the server.
- Download the latest security drivers and server software HERE and install it. Make certain the installation is successfully completed and Sentinel Protection Installer 7.7.1 appears in Settings/Apps/Apps & Features. Reboot the machine, if offered.
- Plug the keys back into the server. Make certain the key light comes on and does not go off.
ON THE CLIENT MACHINE
Install Itasca software and specify license server location in the settings:
Troubleshooting Network Key Related Errors
CHECK COMMUNICATION PORTS
First, check which license key you have:
- RED Sentinel SuperPro network USB key
- GREEN Sentinel HL network USB key
Make certain that communication is possible between the client computer and the server on ports 6001, 6002 (for RED keys) and additionally port 1947 (for GREEN keys). A firewall or other network security system blocking traffic on any of these ports is the most common cause of trouble connecting to a network server.
ON THE SERVER
- Make sure the Sentinel Protection Server, Sentinel Keys Server, and Sentinel LDK License Manager services are running in the services app. If either is not running, re-install the security drivers from the link above making sure they are installed with administrative rights and installation proceeds to the end. If there are troubles during installation, see step 4 below.
- Launch a browser and navigate to Sentinel License Monitor at http://localhost:6002 for RED keys or Sentinel Admin Control Center at http://localhost:1947 for GREEN keys (you may have to allow JavaScript, if asked). You should see the keys present (although they will not be identified as anything other than SuperPro or Sentinel HL Max keys).
- Install ICGTools from https://www.itascacg.com/software/downloads/icgtools. Launch the “LicenseLocation” application. Set the location to Server with the server name “localhost”. Scan for keys. Make certain it can see the network key(s). This will confirm that Itasca tools can see network keys locally on the server.
- If any problems persist, uninstall *all* drivers from the server and then use the SSDCleanup utility HERE to fully clean up the system from Sentinel drivers. Then reboot and reinstall the latest drivers as mentioned above.
ON THE CLIENT MACHINE
From the client machine, attempt to connect to the server on a web browser, using http://serverIP:6002 or http://serverIP:1947. If you cannot connect, then either ports 6001, 6002, or 1947 has been blocked or the network driver has not been properly installed on the server. If it doesn’t list a key, then the server computer is probably not seeing the key locally either (troubleshoot the server). If someone else has checked out the license, the network monitor should notify you of that and give you the IP address of the person who has checked the license out.
WEB LICENSES
- Verify that you have been assigned as a user of the license. Go to itascalicenses.com, login, and click Licenses I Use and ensure that the license you are trying to use is listed. If not, contact the license manager to add you as a user.
- In the Itasca software program you are trying to use, go to Help – License – Specify License location. Ensure that only Web license is checked. Make sure you are using the same email and password you use to log on to itascalicenses.com.
- Click the Test button. If the email address or password is incorrect, the test will let you know.
- The web license requires an internet connection. If you are not connected to the internet, the test will also indicate this.
- Ensure your computer clock is correct. Visit https://time.is to check your clock, most computers have the clock synchronized automatically, but you can also use the 3 rd party free software Dimension 4 http://www.thinkman.com/dimension4/index.htm to sync your clock more often than Windows does by default. Note that when pressing the Test button on the License Location dialog, it may show that your time is correct, even when it isn’t.
- Ensure that other users (or yourself) are not using the license. For every seat in a license, you can run two instances on the same computer. So, if you have a single-seat license, and if a user on another computer is using the license, you will not be able to use it at the same time.
- Itasca software using a web license needs to be able to communicate with the URL https://gateway.itascacloud.com/prod on port 443. Ensure that your firewall is open to that URL on port 443. Note that this is the standard SSL port and will be open for most systems.
What computer hardware does Itasca recommend for its software?
About Hardware Recommendations
We recognize that the purchase of Itasca software represents a significant commitment on the part of our users and that users are understandably interested in ensuring they have the optimum computer system for running an Itasca software. The information provided represents our best guidance of appropriate hardware to support the running of Itasca software.
For each Itasca program (3DEC, FLAC2D, FLAC3D, MassFlow, PFC, and UDEC), a set of minimum system requirements is provided. These are the lowest hardware specifications that can be used to run the software, but with no expectation of performance. A recommended system is also suggested for each software. These can be found on each software web page under System Requirements.
Many hardware configurations are possible. Itasca does not guarantee the performance of any system or configuration.
Which processor should I buy?
General rule: A faster processor will enable Itasca software to calculate faster.
Processor models are labelled from the manufacture based on architecture, speed, and generation. Unfortunately, these ratings are difficult to compare between manufacturers (i.e., Intel and AMD).
The real-world performance of a processor is affected by hardware and software configurations; the same model processor may perform quite differently from one computer to the next, based on hardware choice and software configuration.
Itasca does not configure compiler settings for optimization to any specific CPU.
Multithreading – What is optimal?
The current versions of 3DEC, FLAC2D, FLAC3D, MassFlow, PFC, and UDEC are multi-threaded. Most, but not all, features of all the software have been made multi-threaded; those features that are not multithreaded will not benefit from multi-core or multi-processor systems.
System configurations could have two physical processor chips, each being multi-core with hyper-threading. Internal testing has shown that two physical processor chips will benefit when running two models in parallel rather than in a series. However, running a single model does not see significant performance gains from multiple physical CPUs.
Therefore, the optimal configuration is a single physical processor with a high core count and clock speed for single model run.
How much RAM should I have?
General rule: The more RAM the better.
RAM is used by Itasca programs to store the model while the model it is running, larger models require larger RAM. Performance issues occur when RAM becomes 100% utilized, causing swap functions to occur between the hard drive and RAM.
RAM Channels
Itasca software are very dependent on RAM bandwidth. For optimal performance each RAM Channel must be utilized based on the motherboard manufacture recommendations for RAM slot population. Channels for RAM are like lanes on a highway, if you have a four-lane highway where only one lane is used you lose throughput and/or capacity. Likewise, if you spread the RAM across each channel, you should see improved performance (e.g., 4x 16 GB RAM versus a single 64 GB RAM). All manufacturers provide documentation for populating the memory slots based on how many modules are used. Examine these specifications carefully to allow the RAM to be fully utilized. The specification is typically listed under a section labelled “RAM installation” or “Memory Configuration.”
What kind of graphics card should I have?
It is recommended to use at least an HD graphics card with 1024 x 768 pixels, 32-bit color palette or better, and OpenGL 3.3 or higher. Graphic cards must support a minimum of OpenGL 1.5 or higher is required for FLAC2D, FLAC3D, 3DEC, UDEC, PFC2D, MassFlow, and PFC3D.
FLAC and UDEC have no graphics minimums.
Graphics cards manufactured after 2018 will support the minimums.
Which operating system should I use?
Itasca does not recommend a specific supported operating system.
Windows: At present, the current versions of Itasca programs are supported on the 64-bit version of Windows 10 and 11. Windows versions not specifically indicated are not supported.
Linux — Ubuntu 20.04 LTS (Long Term Support): Version 7 or higher Web licenses for 3DEC, FLAC2D, FLAC3D, PFC2D, MassFlow, and PFC3D are available.
General information on Itasca software compiled for Linux:
- Requires a valid Itasca software web license.*
- Have no additional cost (i.e., the same web license enables operations for either Windows OS or Linux OS).
- Are available as both a GUI and a console program.
- Create model save files that can be opened on either OS.
- Are distributed as a single Debian file/package.
- If you already own a version 7 license, you can download the Linux OS version HERE or where you normally download your software updates.
See our Linux FAQ for more information.
What computer system does Itasca IT recommend?
Itasca Consulting Group engineers run their models on «crunchers,» which are powerful PC computers. Our IT team currently (as of January 2023) defines the following system configurations as crunchers.
Custom spec/built Intel-based System:
- Processor: Intel Core i9-13900K 3 GHz 24-Core LGA 1700 Processor
- Motherboard: ASROCK Z790 PRO RS D5
- Memory: Corsair Vengeance DDR5 64GB (2x32GB) 5200MHz C40 Intel Optimized Desktop Memory
- CPU Cooler: ASUS ROG Strix LC II 240 ARGB All-in-one AIO Liquid CPU Cooler 240mm Radiator, Intel LGA1700
- GPU/Video: NVIDIA GeForce RTX 3060 Ti 8GB
- Case: CORSAIR — 5000D AIRFLOW ATX Mid-Tower — Black
- PSU/Power Supply: Corsair RMx Series RM1000x 1000 Watt
- Primary Hard Drive: SAMSUNG 980 PRO SSD 2TB PCIe NVMe
- Operating system: Windows 11 Pro
- Additional Hard Drives, internally installed:
- Qty 2 — SK hynix Platinum P41 2TB PCIe NVMe Gen4 M.2 2280
Custom Spec/Built AMD-based System:
- Processor: AMD ThreadRipper 3970x CPU with 32 cores/64 threads
- Motherboard: ASUS PRIME TRX40-PRO S sTRX4
- Memory: Qty 2 — G.SKILL Ripjaws V Series 64GB (4 x 16GB) 288-Pin DDR4 SDRAM DDR4 3600 (PC4 28800) Desktop Memory Model F4-3600C16Q-64GVKC GB of Crucial 3200 mhz DDR4
- Primary Hard Drive: SAMSUNG 980 PRO SSD 2TB PCIe NVMe
- Secondary Hard Drive: 8 or 10 TB 7200 RPM, 256 MB of Cache Storage Hard drive
- GPU/Video: EVGA GeForce 1050 Ti or GTX 1650 (or better) Video Card
- PSU/Power Supply: Corsair RMx Series RM1000x 1000 Watt
- Case: Phanteks Enthoo Pro Series PH-ES614P_BK Black Steel
- Windows 10 Pro
Laptop System:
Laptops are not ideal for heavy modeling workloads. However, for occasional needs the following laptop has been tested:
- Dell XPS 17 Laptop, configuration:
- Processor: 12th Gen Intel® Core™ i9-12900HK
- Operating System: Windows 11 Pro, English
- Graphics Card: NVIDIA® GeForce RTX™ 3060, 6 GB GDDR6
- Display: 17″, FHD+ 1920 x 1200, 60Hz, Non-Touch, Anti-Glare, 500 nit, InfinityEdge
- Memory: 64 GB, 2 x 32 GB, DDR5, 4800 MHz, dual-channel
- Hard Drive: 4 TB, M.2, PCIe NVMe, SSD
***We are currently running the machine configurations listed above in a production environment, this information is provided as a few examples.
Benchmarking
An Itasca software benchmark speed test is available online to compare your current system to systems that Itascans and other users are running for the following software:
The benchmark tests work by generating a relatively large model that is run for 50 calculation steps (cycles) in both small- and large- strain deformations.
You can access the benchmark test and results here: http://benchmark.itascacloud.com.
How can I resolve software license related errors?
USB HARDLOCK KEY
There are a range of problems that may arise related to the user’s key (also sometimes referred to as the USB key, hardware lock, hardlock, or dongle) that secures Itasca software. The steps below, which move from least to most severe, are actions the end-user can take prior to contacting Itasca for technical support in the event that there is a key-related problem at program startup. For complete information about troubleshooting the Thales USB key, please download Thales End User Troubleshooting Guide and visit their website.
STANDARD (DESKTOP) LICENSE
1) Cycle the key through the other USB ports.
Often, a key problem can come from a conflict or corruption in the settings that match up the key, the key driver, and the specific USB port in use (all three components are in play to make any USB device work). This situation most commonly occurs when the key provided for use with the Itasca software gets plugged in before the software is installed, causing Windows to automatically assign an incorrect driver to that port/key pair.
To perform this step, remove the key and put it into a different USB port. If the step works, popup notifications like the ones below will appear in the lower right corner of the screen (the exact pop-ups and text will vary depending on the Windows operating system in use).
If this occurs, try the software again. At this juncture, it should work. Also, the key should be able to be put back in the original USB port and work correctly. If this doesn’t happen on the first new USB port you try, continue working through all the available USB ports on a machine before moving on to the next step.
2) Download and install the latest drivers for the key from the Thales website.
It is recommended that the security key be removed before running the driver installation.
This step is quite safe; the SafeNet installation will not overwrite a newer driver with an older one. Updating to a newer driver through a clean installation can clear up the problems stemming from cases of conflict, corruption, or other issues related to the presence of earlier Sentinel USB key drivers.
3) Download and run the the «SSD CleanUp» utility from Thales and retry installation.
The «SSD Cleanup» utility is provided on the same page of the Thales website as the latest driver download. Note there are two versions available, one for 32-bit and one for 64-0bit Windows. The user must select the appropriate version. These are listed last on the «Windows Drivers & Utilities» table.
This utility removes all traces of the current and any past Sentinel key driver installations. To use, we recommend the following steps:
- Uninstall the Itasca software.
- Remove the USB key from the computer.
- Run SSD Cleanup.
- Reboot the computer.
- Run the downloaded driver installation from Step 2 above.
- Re-install the Itasca software.
- Plug in the USB key.
- Run the software.
During this sequence, be sure to follow any instructions to reboot the computer as they appear.
What Next?
If none of the steps described on this page resolves the problem, please contact Itasca.
It will be helpful to provide a screenshot of the key error message you receive when starting the code, if possible. Be sure to provide the name and version of the Itasca software you are running, the operating system you are using, and the exact text of the error(s) or warning(s) that occur on startup.
NETWORK LICENSE
Set-up License
ON THE SERVER
- Unplug all USB keys from the server.
- Download the latest security drivers and server software HERE and install it. Make certain the installation is successfully completed and Sentinel Protection Installer 7.7.1 appears in Settings/Apps/Apps & Features. Reboot the machine, if offered.
- Plug the keys back into the server. Make certain the key light comes on and does not go off.
ON THE CLIENT MACHINE
Install Itasca software and specify license server location in the settings:
Troubleshooting Network Key Related Errors
CHECK COMMUNICATION PORTS
First, check which license key you have:
- RED Sentinel SuperPro network USB key
- GREEN Sentinel HL network USB key
Make certain that communication is possible between the client computer and the server on ports 6001, 6002 (for RED keys) and additionally port 1947 (for GREEN keys). A firewall or other network security system blocking traffic on any of these ports is the most common cause of trouble connecting to a network server.
ON THE SERVER
- Make sure the Sentinel Protection Server, Sentinel Keys Server, and Sentinel LDK License Manager services are running in the services app. If either is not running, re-install the security drivers from the link above making sure they are installed with administrative rights and installation proceeds to the end. If there are troubles during installation, see step 4 below.
- Launch a browser and navigate to Sentinel License Monitor at http://localhost:6002 for RED keys or Sentinel Admin Control Center at http://localhost:1947 for GREEN keys (you may have to allow JavaScript, if asked). You should see the keys present (although they will not be identified as anything other than SuperPro or Sentinel HL Max keys).
- Install ICGTools from https://www.itascacg.com/software/downloads/icgtools. Launch the “LicenseLocation” application. Set the location to Server with the server name “localhost”. Scan for keys. Make certain it can see the network key(s). This will confirm that Itasca tools can see network keys locally on the server.
- If any problems persist, uninstall *all* drivers from the server and then use the SSDCleanup utility HERE to fully clean up the system from Sentinel drivers. Then reboot and reinstall the latest drivers as mentioned above.
ON THE CLIENT MACHINE
From the client machine, attempt to connect to the server on a web browser, using http://serverIP:6002 or http://serverIP:1947. If you cannot connect, then either ports 6001, 6002, or 1947 has been blocked or the network driver has not been properly installed on the server. If it doesn’t list a key, then the server computer is probably not seeing the key locally either (troubleshoot the server). If someone else has checked out the license, the network monitor should notify you of that and give you the IP address of the person who has checked the license out.
WEB LICENSES
- Verify that you have been assigned as a user of the license. Go to itascalicenses.com, login, and click Licenses I Use and ensure that the license you are trying to use is listed. If not, contact the license manager to add you as a user.
- In the Itasca software program you are trying to use, go to Help – License – Specify License location. Ensure that only Web license is checked. Make sure you are using the same email and password you use to log on to itascalicenses.com.
- Click the Test button. If the email address or password is incorrect, the test will let you know.
- The web license requires an internet connection. If you are not connected to the internet, the test will also indicate this.
- Ensure your computer clock is correct. Visit https://time.is to check your clock, most computers have the clock synchronized automatically, but you can also use the 3 rd party free software Dimension 4 http://www.thinkman.com/dimension4/index.htm to sync your clock more often than Windows does by default. Note that when pressing the Test button on the License Location dialog, it may show that your time is correct, even when it isn’t.
- Ensure that other users (or yourself) are not using the license. For every seat in a license, you can run two instances on the same computer. So, if you have a single-seat license, and if a user on another computer is using the license, you will not be able to use it at the same time.
- Itasca software using a web license needs to be able to communicate with the URL https://gateway.itascacloud.com/prod on port 443. Ensure that your firewall is open to that URL on port 443. Note that this is the standard SSL port and will be open for most systems.
How many instances of Itasca software can I run on the same computer?
Network License
A Network version allows one instance of the software, per seat, to cycle on any computer connected to the network.
Web License
A Web license allows two instances of the software, per seat, to cycle on any computer connected to the network for version 7 or above of FLAC3D, 3DEC or PFC. Two instances can also be run with FLAC2D version 9 or above. 3DEC 5.2, FLAC 8 and 8.1, and Griddle 2 can run one instance of the software per seat. Older versions of the software do not support web licenses.
Standard Single License
As of June 1, 2008, a licensing policy emendation is being implemented in all subsequent releases of Itasca software and is applicable to all users (both new users and those who are upgrading to the new version). The policy, as described in the License Terms, is: «A standard single license allows up to two instances of the software to cycle on a single computer» and was created for the following reasons.
Under the previous terms of the licensing policy, we did not restrict the number of software operating on a single computer under a standard license. If multiple instances of the software were being run, then they would execute proportionally slower. As multi-core and multi-processor computers became popular, it became a concern that owning such a computer effectively granted multiple licenses, because multiple instances could be run with no loss of speed. This was counter to the intent of our licensing.
At the time that we decided to change our licensing policy, dual-core computers were already in common use. Therefore, we decided to allow two simultaneous instances per license instead of restricting it to one. We also changed the security implementation so that a license is claimed only while cycling, allowing multiple instances to continue to be used for problem setup and post-processing analysis.
What computer operating systems (OS) can Itasca software run on?
Current versions of all Itasca software are supported on the following Windows operating systems.
Current versions of most, but not all, Itasca software are supported on the following Linux operating system.
- Linux Ubuntu 20.04
Any other operating system not specifically listed above is NOT supported by Itasca for use with Itasca software. Itasca software may run on these platforms, but as they are not supported, Itasca provides no assurance of compatibility with them and will not provide support for them.
In general, when new operating system versions are released, it becomes possible that there will be errors if users try to use their old installation files for an Itasca program on the new operating system. In this case, it is strongly recommended that the user downloads the latest installation from the Itasca website or requests the latest USB or DVD available from their local Itasca software agent. If you are experiencing problems related to your operating system that are not resolved by the information available here, please contact Itasca technical support for assistance with your issue.
Windows Support Statement
Itasca software is Windows 10 and 11 compatible. Testing confirms that the current versions of Itasca software at the time of the Windows 10 and 11 release (3DEC 7.0, FLAC2D 9.0, FLAC3D 9.0, MassFlow 9.0, PFC2D 7.0, PFC3D 7.0, and UDEC 7.0) are fully operable on 64-bit Windows 10 and 11 systems. Itasca is committed to supporting our software on the latest commonly available Windows operating systems supported by Microsoft. If you feel there is an error operating your software that is related to the Windows 10 or 11 operating system, please contact Itasca technical support. Please be aware that previous versions of the Itasca software listed above are not supported for use with Windows 10 or 11, though users are not prohibited in any way from using them if they find them operable on that operating system.
Linux Support Statement
Itasca software is Linux compatible for 3DEC 7.0, FLAC2D 9.0, FLAC3D 9.0, MassFlow 9.0, PFC2D 7.0, and PFC3D 7.0 for both GUI and Console operability. Itasca is committed to supporting our software on the latest Long Term Support (LTS) version of Ubuntu 20.04. Linux versions of Itasca software (3DEC, FLAC2D, FLAC3D, MassFlow, and PFC) are provided via a single Debian Linux distribution (*.deb) file.
Non-Supported Operating Systems
Itasca’s end-user license agreement does not prohibit use of Itasca software on non-supported platforms (e.g., Mac). However, as stated above, Itasca provides no support for these systems, and it is completely up to the user to do what is needed to install and run Itasca software on these systems, if possible, at all.
32-bit Operating Systems
Itasca’s older 32-bit software are operable on 64-bit computer systems; however, they are not 64-bit programs and do not have 64-bit addresses. Itasca recommends that, whenever possible, users run versions of Itasca software matched to the 32-bit or 64-bit environment of their computer.
Can Itasca software be run on Windows Server 20xx (or other non-supported Windows Version X)?
Maybe. Our experience is that the software itself will work without any difficulties on any Windows operating system, and that the principal problem to be anticipated when going to non-supported Windows operating systems is key-related errors. If one of these occurs, a user can contact Itasca technical support for help. If there is no key error and the program can be started and cycled, then we expect that it will, in all other respects, be compatible with the operating system. However, we cannot confirm this result as we ourselves have not tested these systems as part of our quality assurance measures, since they are not officially supported.
How do I locate my license serial number?
Your software serial number can be found in the letter included with your software shipment. It is also included on the tag attached to your blue (standard) or red (network) USB hardlock key.
You can also find your serial number using your software, provided your USB hardlock key is installed on your computer or network as follows.
For UDEC
Click the Console tab beneath the File menu item.
Option 1: You will see the serial number displayed on the third line in the Console.
Option 2: At any time you can type «Print Security» in the command line at the bottom of the Console and hit the «Enter» key.
For FLAC
Click the Console tab beneath the File menu item.
Option 1: You will see the serial number displayed on the second line in the Console.
Option 2: You can also see the serial number displayed in the black Command Prompt display.
For 3DEC , FLAC3D or PFC
Click the Command line beneath the Console pane. Type «LIST Security» and hit the «Enter» key.
For XSite
Click the About XSite tab beneath the Help menu item.
A window will pop-up indicating your license serial number as shown below.
How is Itasca software distributed?
With each new software release or update, a new set of installation and ancillary files are made available so that users have the most advanced and functional version of our software.
USB Memory Stick
By default, Itasca now distributes all installation, support, and supplemental files required to install, run, and use its software via a USB memory stick. Because its contents change with each software release or update, the USB stick is serialized to provide tracking information and to assist in customer support. The serial number identifies the release version of the Itasca USB.
Is it still possible to install Itasca software using a DVD?
Yes, some companies and government agencies will not permit their personnel to use USB memory sticks at work for security reasons.
As such, Itasca is happy to continue to support DVDs for installing its software upon request. Because its contents change with each software release or update, the DVD is serialized to provide tracking information and to assist in customer support. The serial number identifies the release version of the Itasca DVD.
Website
Itasca Consulting Group is the principle office that develops Itasca’s geomechanical software. You may download the following from ICG’s website.
- The most recent release of each software (FLAC, FLAC3D, UDEC, 3DEC, and PFC).
- The demonstration version of the software (fully functional, but with model size restrictions unless a valid USB hardlock key is present).
- Update files to upgrade your version of the software to the most recent release version.
- Previous releases of the software are now being archived on our website. We will be gradually extending these files to older and older versions.
How should I cite Itasca software in my publication or report?
Please use the following citations when referencing Itasca software in publications.
3DEC 9.0
Itasca Consulting Group, Inc. (2024) 3DEC — Three-Dimensional Distinct Element Code, Ver. 9.0. Minneapolis: Itasca.
FLAC 8.1
Itasca Consulting Group, Inc. (2019) FLAC — Fast Lagrangian Analysis of Continua, Ver. 8.1. Minneapolis: Itasca.
FLAC2D 9.0
Itasca Consulting Group, Inc. (2023) FLAC3D — Fast Lagrangian Analysis of Continua in Two-Dimensions, Ver. 9.0. Minneapolis: Itasca.
FLAC3D 9.0
Itasca Consulting Group, Inc. (2023) FLAC3D — Fast Lagrangian Analysis of Continua in Three-Dimensions, Ver. 9.0. Minneapolis: Itasca.
Griddle 2.0
Itasca Consulting Group, Inc. (2020) Griddle, Ver. 2.0. Minneapolis: Itasca.
PFC 7.0
Itasca Consulting Group, Inc. (2021) PFC — Particle Flow Code, Ver. 7.0. Minneapolis: Itasca.
UDEC 7.0
Itasca Consulting Group, Inc. (2019) UDEC — Universal Distinct Element Code, Ver. 7.0. Minneapolis: Itasca.
XSite 3.0
Itasca Consulting Group, Inc. (2019) XSite — Hydraulic Fracture Simulation of 3D Fracture Networks, Ver. 3.0. Minneapolis: Itasca.
KUBRIX-Geo 15.0
Itasca Consulting Group, Inc. (2015) KUBRIX-Geo, Ver. 15. Minneapolis: Itasca.
BlockRanger 1.1
Itasca Consulting Group, Inc. (2016) BlockRanger, Ver. 1.1. Minneapolis: Itasca.