DLL could not be run for MSI installers
I’m guessing its a problem with Windows Installer. I’ve tried restarting the service but to no effect. I’m not able to install anything that ends with .msi. Sometimes I get such an error message: 
Event viewer logs: Python installer:
Product: Python 2.7.3 — Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CheckDir, entry: _CheckDir@4, library: C:\Users\x\AppData\Local\Temp\MSI570C.tmp
SSDLife installer:
Product: SSDlife Pro — Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action WIX_TestVersion, entry: WIX_TestVersion, library: C:\Users\x\AppData\Local\Temp\MSIA32E.tmp
The following error has occurred: There is a problem with this Windows Installer package. A DLL required for this installation to complete could not be run. Contact your support personnel or package vendor.
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I have the same question 0
CathyJi-MSFT 21,066 Reputation points • Microsoft Vendor
2022-03-28T07:42:20.487+00:00
Hi @Islam Naasani , I did not find more useful information from summary log. The detail setup log is not existed. Did you try to use process monitor to capture the SQL server installation progress, may be you can found the reason for this issue.
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Islam Naasani 1 Reputation point
2022-03-28T15:08:52.53+00:00
ok, I will try it
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Erland Sommarskog 100.7K Reputation points • MVP
2022-03-26T10:05:52.633+00:00
I googled on the sentence «A DLL required for this installation to complete could not be run.», and the first link was another thread from this forum where I tried to help, but was not successful. The next hit lead me to https://stackoverflow.com/a/49634848, and this post does indeed seem to have a solution, although it looks a little advanced. The problem with Setup issues like this one is that they often require understanding of MSI and not so much of SQL Server.
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Islam Naasani 1 Reputation point
2022-03-30T15:53:31.167+00:00
I did as the answer said and changed all sqlncli.msi I found in my system (using everything tool) and still it did not work, I tried other solutions as well and nothing changed. so I give up, I will just try to use MySQL with my C# project 🙁
thanks for taking time to help, cheers
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Aaron Christenson 41 Reputation points
2023-03-28T13:19:41.3866667+00:00
I had this problem with adding a new node to an existing cluster. I found that Dot Net 3.5 feature was not installed on the Windows 2019 server. Once I added that and restarted, I was able to install SQL Server 2017 as an additional node.
There is a problem with this Windows Installer package. A DLL required for this installation to complete could not be run. Contact your support personnel or package vendor. Error code: 1723
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I have the same question 1
Erland Sommarskog 100.7K Reputation points • MVP
2021-11-10T22:42:39.667+00:00
Are you trying to install SQL Server Management Studio, or SQL Server itself? From the error message, I would guess the latter. In that case, could you attach summary.txt and details.txt from the installation folder? You find then in C:\Program Files\Microsoft SQL Server\nnn\Setup Bootstrap\Log, where nnn depends on which version of SQL Server you are trying to install. SQL 2019 would be 150. There is one folder per install attempt.
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Seeya Xi-MSFT 16,431 Reputation points
2021-11-12T07:12:24.107+00:00
Hi @RITESH KUMAR , We have not received a response from you. Did the reply could help you? If the response helped, do «Accept Answer«. If it doesn’t work, please let us know the progress. By doing so, it will benefit all community members who are having this similar issue. Your contribution is highly appreciated. Best regards,
Seeya
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Tom Phillips 17,716 Reputation points
2021-11-10T18:07:09.28+00:00
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Seeya Xi-MSFT 16,431 Reputation points
2021-11-11T03:02:02.217+00:00
Hi @RITESH KUMAR , Welcome to Microsoft Q&A!
Please see this link about error 1723: https://www.how2fixerror.com/fix-error-1723-windows-install-uninstall-program/
You can try Method 3: Run sfc \scannow to fix this problem in above link.
If it doesn’t work, could you attach some files mentioned by Erland for further analysis. Best regards,
Seeya If the answer is the right solution, please click «Accept Answer» and kindly upvote it. If you have extra questions about this answer, please click «Comment».
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Islam Naasani 1 Reputation point
2022-03-25T17:25:09.67+00:00
@Seeya Xi-MSFT @Erland Sommarskog
I am having the same problem with sql server express 2019 and tried the solutions you suggested and it didn’t work here is the log 186949-summary.txt thanks in advance!
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Erland Sommarskog 100.7K Reputation points • MVP
2022-03-25T22:03:49.12+00:00
Don’t piggyback on old thread, describing your problem from start to end. Beside summary.txt we will also need details.txt.
Error: «There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor»
«There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor».
Description
When installing the LiveHelpNow alerter you may receive the following message:
Cause
This error may come from different reasons:
- Out-of-date version of Windows Installer.
- Not full access to the folder: C:\Users\xxx\AppData\Local\Microsoft\Windows\ or C:\Users\x\AppData\Local\Temp\. (this is a most likely cause)
- Visual C++ runtime is missing.
- .Net runtime is missing.
Solution
To troubleshoot the issue follow the items below in order, after each item, restart the computer and try the installation again, if still fails, proceed to the next item listed:
1. Change the permissions to full access to (no restart required after this step):
C:\Users\xxx\AppData\Local\Microsoft\Windows\ or C:\Users\x\AppData\Local\Temp\
1. Open Windows Explorer and locate the mentioned folder above.
2. Right click on the folder, the Local Properties pop up window will appear.
3. Select the tab Security.
4. Click Edit, the Permissions for Local pop up window will appear.
5. On Group or user names, select the desired user or Everyone.
6. Ensure that the Allow check box for Full control is activated, else activate it.
7. On the Permissions for Local pop up window, click OK (if no changes were made) or Apply (if changes were made).
8. On the Local Properties pop up window, click OK (if no changes were made) or Apply (if changes were made).
2. Update Windows Installer following the instructions from this Microsoft Article:
3. Update Visual C++ runtime (Vcredist.exe) following the instructions from this Microsoft Article:
4. Update 4.0.3 for Microsoft .NET Framework 4 – Runtime Update (KB2600211) following the instructions from this Microsoft Article:
See this article for more information:
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