7 Easy Fixes to User Does not Exist [Microsoft, Outlook]
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- If your Microsoft account doesn’t exist but it does, you might be permanently locked out.
- The initial step is to make sure that your Username and ID actually exist.
- Another important step is to verify every input. When a user does not exist, Caps Lock and defective keys shouldn’t be overlooked.
The User does not exist or account does not exist error is usually encountered when a user is trying to gain access to his/her Microsoft account .
It also occurs when an attempt is made to log into a service using the Microsoft ID associated with a Windows device.
The services that require the use of this ID include OneDrive, Outlook.com, Xbox Live, and Skype.
A Microsoft subscriber may be prompted to try a different email address or register a new one and try again.
Many are left puzzled and wondering about the meaning of the user does not exist error: why does it say my email doesn’t exist or why is my Microsoft account not recognised? So, let’s see what can possibly trigger the issue.
Why does Microsoft say my account doesn’t exist?
Ascertaining the status of an account is the first thing that should be done, especially if the account has not been used in a long time (more than 1 year).
All kinds of mismatches or incorrect inputs can also lead to Microsoft saying that the user does not exist, even if it actually does, or at least it did at some point in time.
If the user ID you entered does not exist anymore, you might also be trying to use it for the wrong type of account, so we advise extra caution. Aliases are also to be avoided if you want to get to the bottom of things.
Here are some of the most common issues reported by users:
- The email or username you entered does not exist. please check that you have typed your email or username correctly.
- Microsoft account does not exist error – The User ID you entered does not exist
- Outlook email doesn’t exist – Outlook says my account doesn’t exist
- Microsoft account not recognized – Microsoft account doesn’t exist but it does
This article outlines a few steps that the reader should follow to fix this error.
How do I fix a Microsoft Account that doesn’t exist?
- Ensure that your Username and ID actually exist
- Double-check to ascertain the correctness of every input
- Attempt logging in with the primary Microsoft ID
- Avoid attempting to log in with an Alias
- Send a test E-mail to the supposed user ID
- Do not use an account name from another type of account
- Recover your account by requesting a password reset
1. Ensure that your Username and ID actually exist
- To check if the account is still active, visit the Live, Outlook, and Hotmail web pages depending on the type of Microsoft account that you used, and try logging in with the associated username and password.
- If on the login attempt the message says an account with this email already exists then it is possible that the email may have been changed to an Alias (this will be explained later).
- Another time the error message may reflect as The Microsoft account does not exist. Then, this account may have been permanently deleted because of inactivity (failure to access the account using a browser within 365 days).
- A new account can be created with the same mailbox name (note that previous data such as old emails and files on OneDrive would have been lost). It is better to use new details here.
After the Microsoft account ID registration is completed, you can try to log in again, and the Microsoft account does not exist error should be gone.
2. Double-check to ascertain the correctness of every input
Make sure that account details are correctly spelled and that the appropriate characters are used before hitting sign-in.
Try out a couple of familiar usernames and passwords variation that might been have used recently.
3. Attempt logging in with the primary Microsoft ID
This is a common error among Microsoft users encountering the error under consideration. They try to login into Microsoft using an email that is an additional address added to an account rather than the primary user id of the account itself.
If this situation arises, use the primary User ID instead of the additional address. An additional address is meant for user account recovery and security purposes.
4. Avoid attempting to log in with an Alias
Usually, the error user ID does not exist denotes that the user is trying to log in using an Alias.
If by any chance, the email address in question has been swapped with a new one, the original email address then becomes an Alias. Hence, logging in with the affected account (Alias) will trigger the user ID error . To resolve this, log in using the details of the new account .
Read more about this topic
- Xbox App Won’t Let me Sign in: How to Fix it
- Solved: YouTube Not Enough Space to Download
- 5 Simple Ways to Fix the Notion Error 502
5. Send a test E-mail to the supposed user ID
- Ensure that the case for both username and password are correct
- Avoid pressing the incorrect key accidentally, so be careful
- Try logging in from another secure computer as your keyboard might have issues
From an existing and active e-mail address, send an email to the user ID in question to see if it will bounce back (mailer-daemon) or get delivered.
If it gets delivered without any error , then the account still exists, and the steps provided above should be followed to fix the user does not exist error .
6. Do not use an account name from another type of account
Using an account name from a different kind of account such as an Xbox, Work, or School account may trigger the user ID error .
Trying to sign into a variety of Microsoft services using an Xbox Gamertag is impossible. A Gamertag is meant to serve as an identity only on Xbox.
Also, attempting to sign in to Xbox or the Microsoft account website with a user ID supplied associated with a user ‘s school or work may not work. So, visit the Microsoft Web page and sign up for a new account .
7. Recover your account by requesting a password reset
- Visit the Reset your password webpage.
2. Choose from the options provided on why you need a password reset, then click Next.
3. Slot in the Microsoft user ID that needs to be recovered.
4. Enter the on-screen character and click Next.
5. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft.
6. After entering the unique code, you will be able to create a new password and sign in.
A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive.
If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next.
Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. Also, a user needs to request a reset of the primary account , not the additional e-mail address.
8. Fill out a Microsoft Account issues form online
- If the tweaks earlier mentioned do not solve the sign-in problem, the issue might have to be reported to Microsoft.
- To log a complaint, visit the account recovery page, and on the next screen, check the issue you need help with.
- On the next page, fill out the necessary details. To access this form, the user must be signed in with a Microsoft account .
Use an alternate account to sign in (if one exists) or sign up for another one.
After registering successfully, you will be able to fill out the form for the account that needs to be fixed.
We hope that the suggestions listed above helped you to fix this error message.
If you’ve come across other solutions to fix this problem, you can help the Windows Community by listing the troubleshooting steps in the comment section below.
Madalina Dinita
Networking & Security Specialist
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies — AI and DNA computing in particular. Prior to joining the WindowsReport team, she worked in the corporate world for a number of years.
Madalina Dinita
Networking & Security Specialist
Madalina is a Windows fan since forever, especially interested in AI, emerging technologies, privacy, and security.
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Мы обновляем версию сайта Facebook.com для мобильных браузеров. В Справочный центр будут добавлены обновленные инструкции для функций, доступных на мобильных устройствах. Проверьте через несколько месяцев. Меньше
Есть несколько причин, по которым вам может не удаваться создать аккаунт Facebook с помощью электронного адреса. Если вы выполнили эти советы, но проблема не решилась, попробуйте создать аккаунт Facebook с помощью номера телефона , а не электронного адреса.
Если вы видите сообщение, что аккаунт Facebook с вашим электронным адресом уже существует, но вы забыли пароль, то можете запросить новый пароль . Подробнее о том, как сбросить пароль .
Подробнее о том, что делать, если вы не можете войти в свой аккаунт .
С этим электронным адресом уже связан другой аккаунт Facebook
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WordPress.com login will not recognize my username, email or password
WordPress.com login will not recognize my username, email or password
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I have 2 wordpress.com accounts. Fortunately I was able to log in with this account. However, ALL of my stuff is with my other account. When I tried to log in, it wouldn’t recognize my password, so I tried to recover my password. When I did that it said there was no account with that username. Then, I tried my email address and it wouldn’t recognize that either.
I tried the account recovery system, but it said I had to have either a transaction ID, an activation URL or key or a two factor authentication code. I’ve never heard of any of that stuff. I have been using my wordpress.com account for years. Is all this stuff brand new? Did I miss something?
ALL of my stuff is with my other account
And exactly what is the username of that account?
Also what are the URLs of the blogs registered under it?
Are you aware of the two very different wordpress sites? I think you could be referring to a wordpress.ORG username account. We provide support only for wordpress.COM hosted blogs.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
I figured the .org and .com question might come up. I should’ve clarified that in my original post. Yes, it is a .com site.
My username for my wordpress.com account is stevepederson.
I have the Jetpack plugin on most of my websites, which use the username stevepederson to access the features from my wordpress.com account. It’s strange, because those plugins are working fine. They are connected to my account.
This email or username is not recognized create account instead
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Email isn’t recognized when logging in
Local Performer
10-10-2020 12:03 PM
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I have an issue. I signed up with a valid email account, now it seems that this site isn’t recognizing it, at all. I encountered a problem with my password, so I went to reset it. When I entered my email, it wouldn’t recognize the email. Help.
Moderator Edit: Edited title for clarity
Logging In
1 Solution
Accepted Solutions
AdamPandora
Community Manager
10-11-2020 06:27 AM
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@Icongsxr2000 I am going to have someone from our support team contact you privately via email to help you regain access to your account.
Please keep an eye out for their message.
Thanks for your patience in the meantime. ��
Adam | Community Moderator
22 Replies
Local Performer
03-09-2020 12:35 PM
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I’ve used the same email address forever. I still have my original join email from 2006.
But for some reason, I’m getting told that this isn’t a valid email address. I contacted support and was told «that’s not a valid email address». My auto renewal is coming up in a couple of weeks and I’d like to be able to access my account.
ErickPandora
Community Manager
03-09-2020 02:13 PM
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I apologize for the experience you had, @lisaviolet! Thank you for sharing this feedback with me as well. Based on your interaction with our team on Twitter, it looks like you’ve reached a resolution. If that is correct, please confirm.
If you have any additional questions, we’re here to help. Have a great rest of the day! ��
Erick | Sr. Manager of Social & Communities
Let’s exchange playlists and podcasts in the Music + Podcasts
Local Performer
03-10-2020 06:31 AM
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Yes, it has been taken care of and a message to other users: Don’t use the same password for sixteen years.
Someone might find it in some hacked database and use it to take over your account and change your name, password, gender, zip code and year of birth.
AdamPandora
Community Manager
10-11-2020 06:27 AM
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@Icongsxr2000 I am going to have someone from our support team contact you privately via email to help you regain access to your account.
Please keep an eye out for their message.
Thanks for your patience in the meantime. ��
Adam | Community Moderator
Local Performer
11-03-2020 12:02 PM
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I was recently charged for renewal of my Pandora Plus subscription but when I tried to log in on my iMac I am unable to and I eventually get a message saying that my email is not registered. However, I am able to log in on my iPhone.
AdamPandora
Community Manager
11-04-2020 08:41 AM
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@jmiller1776 Someone from our User Support team will be contacting you privately via email to help make sure this gets resolved.
Please keep an eye out for their message. ��
Adam | Community Moderator
Local Performer
11-19-2020 06:43 PM
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Same issue here. When I try to log in on my new phone it’s saying it’s not recognized. Please advise as I pay every month and cannot listen on my new phone.
AdamPandora
Community Manager
11-20-2020 04:12 AM
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@Simonc70 I will have someone from our support team contact you privately via email to help make sure this gets resolved.
Please keep an eye out for their message. ��
Adam | Community Moderator
Local Performer
11-26-2020 01:33 PM
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Cannot sign into the player app. Does not recognize my password or email. I can sign into Pandora.com
AdamPandora
Community Manager
11-27-2020 05:36 AM
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@neveragain I am going to have to have someone from our support team reach out to you privately via email to help with this.
Please keep an eye out for their message.
Thanks for your patience in the meantime! ��
Adam | Community Moderator
Local Performer
02-25-2021 09:02 AM
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I am having the same issue. I log in, listen for about 3-4 hours, it logs me out, and then I’m not able to get back in. I have reset my password twice and I am at my wits end with this mess. I have a premium account and I hope someone can tell me what to do here, or I will end up cancelling this account. Not gonna keep paying for it and having these issues day after day after day.
This makes the 4th day this week that I have logged into my account, listened for about 3-4 hours, and then it asks me to log back in and will not accept my login information, even though I have changed my password twice. I get an error message stating «something went wrong and we’re working to fix it.» I have a Premium account and have not been able to listen to it continually for longer than 4 hours at a time before it asks me to log in again, with no success. Someone please tell me what is going on with this or what I need to do to fix the issue, please!